Join the Hartland, Brighton & Howell Chambers of Commerce for a Multi-Chamber Power Lunch! The "IT" Factor is why certain businesses succeed and others fail. Beyond a bottom line approach or even a focus on the product or service, there are those businesses and people that just are "IT" for us. Join guest presenter Ken Wasco, Customer Effectiveness Manager at Gordon Food Service, helps you understand consumerism and how to leverage your “IT” Factor.